![]() But like said, once I get time I'm going to go in-depth on everything so everyone will be more prepared when you have to make that call. But to answer your question, since it was just a reship it should have been processed and you never have to take your damages to the store. Hence the approval limits and return policy changes. Almost 100 worth of items that I never received. They know when we have new agents still learning how to navigate the software and how to handle situations and they take full advantage. Horrible service, my package says it was delivered and I never received it. Now I know that approval limits were changed because they caught on to the customers who constantly call and complain their orders are wrong, somethings always damaged, numerous refunds, multiple appeasements, always asking for free shipping. And since you had missing items as well that counts as short shipped and we would resend your order. If it was just a reship then they should have pushed it through. They recently changed our approval limit for returns, which I thought only applied if the customer just wanted a refund of the order, which I found out when I tried to refund a customer her order(167.00 -our refund limit was 250, now anything over 150 needs T2 approval). I waited a bit to see if it’d show up but now it’s been 3 days and it hasn’t arrived. it got marked as delivered 3 days ago but nothing showed up, I have a ring doorbell camera if that counts as proof I can send to them that nothing arrived. after I placed the B&BW order, every day that I checked the tracking # the estimated delivery date kept changing to the very next day (for about a week straight) but never arrived, usually their dates have been spot-on every time I’ve ordered so this was odd. This has happened to me with other sites like poshmark due to the shipping label being blurry, it got delivered to the wrong address then arrived to me like a month later, I’m thinking that could be a possibility with my b&bw order but I can’t wait that long right now. As soon as you notice a problem not only report it to the shipping company but also the seller, as they are responsible for it getting to you.This was a pretty big order for my family’s Xmas gifts (about $400), I’ve spent hundreds and never asked for a refund/nor had this happen before so hopefully they won’t deny me a reshipment, but I’m scared since it’s a larger order!! It sounds like bullsh*t to call and say it didn’t deliver when it’s marked as such because won’t they just deny a reshipment? I don’t wanna argue about it with customer service for hours if it comes down to that, I’ll just take my loss or try to dispute it I guess and switch to in store shopping only :/. To protect your packages, track them, and get delivery confirmation. Our team is working hard to ensure packages move through our network as quickly and securely as possible." We endeavor to ensure every package we ship arrives at its destination and encourage customers experiencing issues to reach out to our Customer Service Team via. ![]() LaserShip provided this statement: "Our top priority is and has always been our customers, and we share their frustration with delayed packages. Those complaints range from orders not delivered to delayed shipping issues. This complaint is not unique, there are more than 2,000 similar complaints filed with the Better Business Bureau over the last year. Once reporting the problem, unfortunately, the shoes were out of stock, so the only option was a refund. I want my shoes I don't want my money back," Elliot said. While the tracking history showed the shoes shipped, she then got this notice there was a problem, and she never got her shoes. On her most recent order, she ordered a special pair of Jordan's. On some orders, she says LaserShip didn't deliver to her door, instead of placing the shoes on her car at the bottom of her driveway. ![]() The company hired to deliver the shoes was LaserShip. (WTVD) - Where's my package? Despite the holiday shipping rush being over, some ABC11 viewers continue to reach out to Troubleshooter Diane Wilson about shipping delays and lost packages.ĭurham resident Nakisha Elliott ordered several pairs of shoes from Nike.
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